1. Introduction
Welcome to Rocky! We attach great importance to the protection of your privacy and personal information security. Before using our services, please carefully read this Privacy Policy to fully understand the relevant rules regarding how we collect, use, store and protect your personal information. Your use of Rocky's services constitutes your acknowledgment, understanding and acceptance of all terms of this Policy.
2. Information Collection
When you register for or use Rocky's services, we may collect the following necessary information to ensure the normal provision of services:
(1) Email information: Used for account registration verification, receiving transaction notifications, security alerts and other relevant service notifications.
(2) Transaction-related information: To ensure transaction security and traceability, we will record your transaction records, digital asset transaction addresses and other relevant information.
3. Information Use
We only use the collected information within the following legal scope to provide you with higher-quality and safer services:
(1) Provide, maintain and optimize the product and service functions of Rocky;
(2) Process your transaction requests and send transaction confirmations, status changes and other relevant notifications;
(3) Detect, investigate fraudulent, illegal and other irregular activities to protect the security of the platform and your account.
4. Information Sharing
We strictly protect your personal information and will not sell, rent or share your personal information with third parties in any other form without your explicit written consent. However, the following statutory circumstances are excluded:
(1) Comply with legal and regulatory requirements, and respond to legitimate law enforcement orders from judicial authorities or administrative departments;
(2) Respond to emergencies to protect your legitimate rights and interests, the legitimate rights and interests of other users, public safety and public interests;
(3) Detect, prevent or address platform security vulnerabilities, technical issues and fraudulent behaviors.
5. Information Security
We adopt multi-level security protection measures to ensure that your personal information is not accessed, disclosed, altered or damaged without authorization:
(1) Implement management measures such as physical isolation and access permission control to limit the scope of information access;
(2) Use encryption technology to protect online transactions and information transmission processes to prevent data leakage risks;
(3) Conduct regular security assessments and technical upgrades to improve the system's anti-attack capabilities.
6. User Rights
You have the following rights regarding your personal information, and we will provide you with convenient operation channels:
(1) Right of access and correction: You have the right to query and correct your account registration information (such as email);
(2) Right to refuse information collection: You may refuse to provide non-essential information, but this may result in the inability to use some services that rely on such information.
7. Updates and Changes to the Policy
To adapt to legal and regulatory updates or service optimization needs, we may revise this Privacy Policy from time to time. The updated Policy will be publicly posted in a prominent position on the Rocky platform and will take effect upon posting. We recommend that you review this Policy regularly to understand the latest privacy protection rules. Your continued use of the services constitutes acceptance of the revised Policy.
8. Contact Us
If you have any questions, complaints or needs related to information processing regarding this Privacy Policy, please contact us through the following methods:
Contact Email: [email protected]
Or communicate with us through the "Contact Customer Service" function within the Rocky application.